These terms govern your use of Conduyt. Every paragraph has a plain-English summary. If anything is confusing, write us — we'd rather clarify than enforce a gotcha.
These Terms of Service ("Terms") form a binding agreement between you ("Customer") and Conduyt Inc. ("Conduyt"). By creating an account or using the Service, you agree to these Terms, our Privacy Policy, and any order forms you've signed. If you're agreeing on behalf of a company, you represent that you have authority to bind it.
You're responsible for activity under your account, keeping credentials confidential, and ensuring authorized users comply with these Terms. Notify us at security@conduyt.app if you suspect unauthorized access.
We require MFA for all administrator accounts on Team and higher plans.
Subscription fees are as listed on the Pricing page or in your order form. We bill in advance, automatically, on the same day each cycle. Annual plans are discounted but non-refundable except where required by law.
Overdue invoices accrue interest at the lesser of 1.5% per month or the maximum allowed by law. We may suspend access if an invoice is more than 30 days overdue — with two notices first.
We reserve the right to revise pricing with 60 days' notice, which will never apply to an existing annual term.
You own all Customer Data. You grant Conduyt a limited, non-exclusive license to process it solely to provide and improve the Service for you. We will not sell Customer Data, use it for advertising, or use it to train third-party AI models.
Our Data Processing Addendum is incorporated by reference. Where we act as a processor under GDPR, we do so under Article 28 on the terms in our DPA.
Conduyt owns all rights in the Service, including software, interfaces, and the underlying models we train ourselves. We grant you a limited, revocable license to use the Service during your subscription.
Customer Data — contacts, messages, deals, notes, files — remains yours. You grant us a worldwide license to host, display, and process it solely to deliver the Service.
Feedback you share with us is non-confidential; we may use it to improve the product without obligation to compensate you.
You may not use Conduyt to:
Violations may result in immediate suspension with notice. We prefer a conversation over a ban — if we contact you about usage, reply.
These Terms start when you create an account and continue until terminated. Either party may terminate for convenience with 30 days' notice. Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
On termination: your subscription ends at the end of the current billing cycle; we retain your data for 30 days in case you return, then delete it; we'll provide reasonable export assistance without charge.
We warrant that the Service will materially conform to its published documentation. EXCEPT FOR THE EXPRESS WARRANTIES IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS." Conduyt disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR LOST PROFITS, LOST DATA, OR ANY INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EACH PARTY'S AGGREGATE LIABILITY IS CAPPED AT THE AMOUNTS PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM.
These limits don't apply to breaches of IP ownership, indemnification obligations, or payment obligations.
By Conduyt: we will defend you against any claim that the Service infringes a third party's IP rights, and pay the resulting damages.
By Customer: you will defend us against claims arising from your Customer Data, violation of acceptable use, or breach of these Terms.
Indemnification is conditioned on prompt notice, reasonable cooperation, and sole control of the defense.
These Terms are governed by the laws of the State of Washington, excluding conflict-of-laws rules. Disputes will be resolved by binding arbitration in Bellevue, King County, Washington under JAMS rules. Each party retains the right to seek injunctive relief in court for IP or confidentiality breaches.
If you're a government entity that can't agree to arbitration or Washington law, contact legal@conduyt.app — we'll work something out.
Entire agreement. These Terms, our Privacy Policy, DPA, and any signed order forms are the entire agreement between us.
Changes. We may update these Terms with 30 days' notice for material changes; non-material changes take effect on posting.
Assignment. Neither party may assign these Terms without consent, except to an acquirer or successor.
Force majeure. Neither party is liable for delays due to events outside reasonable control.
Notices. To Conduyt: legal@conduyt.app. To Customer: the email on your account.
Severability. If a clause is unenforceable, the rest remains in effect.
Survival. Sections on IP, liability, indemnification, and governing law survive termination.
MSAs, redlines, procurement questionnaires — send them over. Average turnaround: 3 business days.